Live Fish Transportation Terms and Conditions
Live Fish Transportation- Term and conditions
Agreement to the terms and the different policies
These Terms and Conditions and policies constitute a legally binding agreement made between the Seller (the Seller), the Buyer (the Buyer) and Vincenzos Aquatics, located in Victoria (we, us), concerning the use of the Vincenzos Aquatics services (the Services).
You warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.
If you do not agree with all of these Terms and Conditions, then you are prohibited from using the Services and you must discontinue use immediately. We recommend that you print a copy of these Terms and Conditions for future reference.
Buyers must agree with the above postage and terms and conditions before purchase.
Terms
Live fish orders can be shipped to your destination such your home including work. We highly recommend that someone should be available to receive the delivery in person, this is important so that your fish can be transitioned to their aquarium as soon as possible.
Live fish orders cannot be delivered to PO Boxes or Parcel Lockers.
Remote and Island locations such as WA, NT and TAS– please contact us for delivery prior before placing an order.
Driver will contact you prior to delivery but in some case, you cannot be available to accept the delivery, our couriers are instructed to leave your live fish order in a safe place at the front door. It is important that there is a place to leave your delivery in a cool area, out of the sun.
Vincenzos Aquatics cannot guarantee a live fish delivery that is left at the address or returned to the freight depot as a result of the delivery address being unattended.
Flat Rate Shipping
Total packaging and delivery costs for a live fish order is a flat rate of $80-250 all depend on the size of the dimension of Styrofoam box, repacked Ridge carton and amount of fish orders. This is charge by our freight provider. Please contact us first prior to making order on live fish.
Order Tracking
A tracking number will be emailed after the order is booked with courier provider. Please note you might receive this email to come through in the evening. Orders are tracked directly through the courier provider link and will not be displayed on our Vincenzos Aquatics account at this time. Vincenzos Aquatics will never be responsible for the delay in the information provided by the courier provider online tracking service. If you supply a mobile number, you will also receive a text message. Tracking numbers are usually not activated until midnight the day of shipment.
Packaging Live Fish:
Our Team professionally is organised for delivery and will ship with absolute care and diligence. Fish are put in purpose-made carefully sealed bags with ample water and oxygen for their journey. They are then specially protected with padding in a Styrofoam box and repacked Ridge carton to minimise movement and maintain an ideal temperature during transit, clear labelling on the parcel identifies them as a livestock delivery. Heat packs (72hr) are added to the box in cooler months to ensure fish remain at a constant temperature while in transit. We attached Instruction with your order for advice on how to introduce the new fish to your fish tank and how to take care. We have 24hrs Support team ensure your fish healthy.
Dispatch
Live fish will be shipped with courier provider, a premium road and air express service with transit time of usually next business day* to metro and most regional areas. *Refer to Shipping Restrictions for more detail.
Delivery to remote and some regional areas may take 2 business days and/or require special arrangements. If this is the case for your order, a member or our customer service team may contact you directly to discuss your order.
Live fish orders are shipped separately to other Vincenzos Aquatics products and are dispatched only on Mondays, Tuesdays and Wednesdays.
Orders placed before 12pm AEST on Monday to Wednesday are dispatched the same day the order is placed. Orders placed Thursday to Sunday are held until the following Monday to dispatch at the earliest possible opportunity.
Shipping Restrictions
Please note that the remote areas which cannot be serviced within 2 business days, due to lack of courier service, special arrangements may apply. Live fish can be available for pick up at local airport or transport depot.
State-based government environmental restrictions apply to shipping live fish to Western Australia Northern Territory and Tasmania.
Northern Territory customers require a permit before we can ship any live fish to this area.
Western Australia customer are required an inspection in Quarantine facilities. Inspection fees and other associated fees are involved before release the live fish.
Please contact us (Sales@vincenzosaquatics.com.au) if your state has restrictions and you would like to investigate further.
Fish return policy:
On the rare occasion where fish are adversely affected in transit and someone was there to accept the delivery.
We'll communicate with the supplier on unwell or deceased fish that arrive to your delivery location provided the Fish return policy criteria has been met.
Special Requirement on delivery:
You are asked to take a video when receiving your live fish in package without any edit or interruption during the video during opening and placing into your fish tank. If your fish is deceased or unwell fish in the bag it arrived in and email the video to our Customer Service Team (sales@vincenzosaquatics.com.au) along with your invoice number within 12hours of your delivery.
Claims must be accompanied with accurate video of each fish in the original bags they were delivered in and, if your fish is deceased, a photo of the fish out of the bag is also required.
If your fish has arrived unwell, do not introduce the unhealthy fish to your fish tank and keep it (along with any other fish packed with it) separated until further instructions can be issued from our customer service team.
Our customer service team will be in contact to discuss the circumstances of the situation. We will aim to resolve the situation as quickly as possible.
Freight costs are non-refundable and are unable to be claimed through the fish return policy.
Any deliveries that are left at the premise or returned to the post office or freight depot as a result of the delivery address being unattended, immediately becomes the responsibility of the purchaser. We cannot guarantee live fish left for any time out of our control.
General
These Terms and Conditions and any policies or operating rules posted by us on the Site or in respect to the Services constitute the entire agreement and understanding between you and us.
Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.
We may assign any or all of our rights and obligations to others at any time.
We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.
If any provision or part of a provision of these Terms and Conditions is unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions.
There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms and Conditions or use of the Site or Services.
A person who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.
These terms and conditions and the contract to which they apply shall be governed by the laws of the state of Victoria, Australia, and are subject to the jurisdiction of the Court of the State of Victoria, Australia.
